Ordering Guide - 上海同田生物

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1. Select the product you need

1. Enter the product name, CAS#, or Tongtian product number through the search bar at the top of the website to find the product you need.

2. Consultation

1. Online inquiry: from 8:30-17:30 on working days (Monday to Friday, except national holidays), you can use the "QQ consultation", "Telephone consultation" and "WeChat consultation" buttons on the product page to communicate with the same Tian’s customer service staff communicated.

2. Online message: During non-working hours, you can leave a message for us immediately through the "Online Message" button on the product page, and Tongtian's customer service staff will reply to you within 24 hours.

3. order

1. Online ordering: On the selected product page, "add the product to the shopping cart" and fill in the relevant information on the shopping cart page and submit to complete the order.

2. Mail order: Please send your purchase order to minqi77@tautobiotech.com. The order must include the following information: delivery address, invoice address, product name and specifications, contact name and phone number.

4. delivery

1. Domestic stock products: The website shows inventory information. Some products will be retested before shipment to ensure product quality. We will ship the goods within 72 hours after the order is confirmed, and it is expected that it will take 1-2 working days. service.

2. Products that need to be transferred from abroad: We will reply within 24 hours after the order is confirmed, and inform you of the delivery date and other information in time.

When signing the order, if there is any damage or missing, please contact us immediately by phone 400-820-3059 or E-mail (minqi77@tautobiotech.com), and our customer service staff will deal with it in time.

5. payment

All foreign orders must be transferred to Tongtian via bank wire transfer. Domestic orders can be transferred to Tongtian via bank wire transfer or Alipay. Customers must bear all bank wire transfer fees. Late payment will bear a late fee of 15% of the total payment.

Service Hotline: 400-820-3059, 021-51320588-8028

E-mail: minqi77@tautobiotech.com

Thank you for your attention and support to Tongtian!